Dispatcher in Hamilton, OH at Installed Building Products

Date Posted: 3/8/2018

Job Snapshot

Job Description

Position Description

Start a new career with Overhead Door Company, Hamilton ,OH , a part of the Installed Building Products Family of Companies. IBP is the second largest insulation installer serving the U.S. residential new construction market with 125 + locations servicing 48 states. IBP has successfully grown through acquisitions and we continue to do so. Although installing insulation is our niche we are also a leader in installing garage doors, rain gutters, closet shelving, shower doors, mirrors, fireplaces, and bath and door hardware.

Become a part of a growing company with the opportunities to learn new skills and build a career with Overhead Door Company, Hamilton, OH!


IBP offers our employees a career with the following benefits:

  • Medical Benefits
  • Dental Insurance
  • Vision Insurance
  • 401k with company match
  • Paid Vacation
  • Paid Holidays
  • Competitive Pay
  • On the Job Training
  • Paid Certification (if applicable)
  • Opportunity for Growth and Advancement

Dispatcher - this position is responsible for dispatching each service technician to the appropriate service calls each day for the Garage Door Division. 


Handle incoming service requests

Plan and assign specific technician to customer requests based on geographic location and availability

Monitor progress of technicians; providing rerouting if required

Communicate needs and job progress to sales and management as necessary

Compile and document assigned and completed work

Gathers work orders for billing and payment processing

Other duties as assigned

Job Requirements

High school Diploma or GED, required

Dispatching Service Department Technicians on a daily basis

Entering Technicians daily times and service call resolution

Scheduling, daily, weekly or monthly customer’s maintenance appointments

Answering multi-line phones and assisting technicians and customers with information

Ability to multi-task and pay attention to details

Excellent customer service skills

Ability to handle the daily pressure to deliver results in a production environment

Provide excellent written and verbal communication

Excellent data entry skills

Ability to problem solve and resolve customer issues

Prioritize daily tasks and time sensitive information

Experience with Microsoft Office (excel, word, and outlook etc.)

Be able to work in a team environment

Able to work in a fast-paced environment

Bilingual in Spanish a plus

Knowledge of geographic area a plus

*Position requires a Drug Test and Background check contingent upon employment.

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to lift light to moderate weight, as well as sit for extended periods of time. Experience using a computer.

Work Environment

Work in an office environment.